Corebee

Corebee is an AI-native customer support platform that automates ticket resolution, routing, and escalation for support teams.It uses a three-tier AI architecture with retrieval-augmented generation (RAG) to ground answers in knowledge bases, help articles, and past conversations, with source attribution for traceability.Routine tasks such as password resets, order lookups, refunds, and data exports can be executed automatically via governed actions and granular permissions.Smart escalation routes uncertain cases to agents with full context and an exportable audit trail that records timestamps, decision steps, and outcomes for compliance purposes (SOC 2-ready).Deployments require a single script tag and automatic site crawling for zero-manual training, enabling rapid setup and continuous learning from new documentation and conversations.A unified AI inbox auto-categorizes and prioritizes conversations, suggests replies, and provides support analytics (resolution rates, response times) to help operations and product teams monitor performance.Approval workflows, permission matrices, and action gating enable control over high-risk operations while maintaining self-service for common queries.